Product FAQs
RO System
Q: Is RO water bad for the health?
A: The RO does not make the water unhealthy in any way. Instead, the purification process may protect the body from many contaminants present in the water.
Q: Can the reverse osmosis system be used for hard water?
A: Yes, but only up to 500 TDS/ppm of incoming source. Water that is harder than that can cause the filters or system to clog. In order to avoid this situation, you may need to install prefilter and a NOT salt based softener or scale inhibitor prior to the system.
Q: What’s the difference between tankless and tank reverse osmosis systems?
A: Tank reverse osmosis system holds reverse osmosis water so you have plenty to use when you need it. A traditional tank reverse osmosis system makes water slowly. It takes one minute to produce two to three ounces of RO water. If you were to turn on your faucet for a glass of water at the actual membrane production rate, then you would have to wait at least 5 minutes for it to fill. Vortopt tankless reverse osmosis system has overcome the issue of bacteria colonizing in the bladder tank. With no storage tank to fill, Vortopt tankless reverse osmosis system does not run until RO water is needed.
Q: Do I need plumbing services to install the reverse osmosis system?
A: No. Vortopt RO systems are designed for DIY installation. You can install the system in 30 minutes. Simply refer to the instruction manual and instructional videos, or contact us by email, phone, or live chat.
Countertop Filters
Q: What does Vortopt Pitcher & Dispenser reduce from tap water?
A: All Vortopt Pitcher and Dispenser filters are NSF 42 certified for the reduction of chlorine, taste and odor. It is also NSF 372 certified for lead-free material. Using 7-stage water filter technology, this water filter pitcher can effectively reduce arsenic, fluoride, lead, and other contaminants in water.
Q: How do I prepare and change the filter in my Vortopt Pitcher & Dispenser?
A: Step 1. Wash your hands, then remove filter from filter box.
Step 2. Please soak it in cold tap water for 10 minutes to remove bubbles before use to activate the filter and ensure the best filtration performance.
Step 3. Please hand wash the pitcher, dispenser, lid and reservoir with a mid detergent. Don’t put it in the dishwasher. Do not use abrasive cleaners rinse thoroughly with water.
Step 4. Install filter into reservoir. Press firmly to ensure a tight seal.
Step 5. Fill the reservoir with cold tap water. Discard the first two times filtered water.
Step 6. Press the button for 3 seconds until the blue light flashes to activate the indicator.Note: Repeat this step after each new filter replacement.
Q: Why is my water filter pitcher filtering slowly?
A: Our filters usually take 10-15 mins to filter the reservoir of water in your pitcher. One common cause of slow filtering is high levels of sediment in tap water, such as sand or rust that could clog a filter; hardness like limescale, or a grain of carbon which is blocking the holes. If your water contains high levels of sediment, consider installing a prefiltration system, such as these ones. Also, you can try removing the filter, shake it thoroughly to move the granular carbon around, then put it back in the reservoir.
Q: What happens if my system has a leak?
A: One possible cause for an apparent leak may be overfilling. Water may overflow into or over the handle when you pour resulting in what appears to be a reservoir leak.
If the reason for the leakage appears to be due to the faulty product or damage, please contact our Support, so that we can address the issue accordingly. We offer a 30-days guarantee in case the product gets damaged.
Q: How do I clean my Vortopt Faucet Filter?
A: If your faucet system hasn’t been used for several days, wet and reactivate the system’s filter by running water through the filter for 30 seconds.
Q: What do I have in my package if I buy an electric pitcher?
A: If you have purchased our electric water filter pitcher series, you will get an electric pitcher, a filter, a charging cable.
It is important to note that we do not provide plugs.If the charging cable is missing in your package, please contact customer service and we will reissue it as soon as possible.
Undersink Water Filters
Q: How do I install an undersink water filter?
A: Due to different types of our undersink products, the installation methods could also be different. Usually the needed accessories come with the product, you only need to read our buyer’s guide or watch the installation video on the product page. Most of our products are easy to install, some may only take a few minutes. If you still feel confused about the installation methods, please contact us to help you solve the issue via our support channels.
Refrigerator Water Filters
Q: What brands and model numbers is Vortopt replacement water filters compatible with?
A: Vortopt replacement water filters cover most brands and model numbers in the market. If it is a refrigerator, you can google the model number and enable the filter's model search on our website, and see if there's a compatible filter.
Q: How to install my refrigerator water filter?
A: You have to push the filter in the connector and give a 1/4 turn clockwise. If it's hard to install or the filter doesn't go in, please double check that the model number is correct. If it is, close the water supply to the refrigerator, turn on the water dispenser for 10 seconds to release pressure and try once more. You can also read the user’s guide, watch the installation video on our product page, or contact our Support team for further instructions.
Wholehouse Filters
Q: How long do whole house water filters last?
A: The lifespan of a water filtration system for home can vary significantly depending on several factors:
Type of Water Filter: Different types of filters have different lifespans. For instance, sediment filters may need to be replaced every few months, while more advanced multi-stage filters could last longer.
Quality and Capacity of the Filter: Higher quality filters with larger capacities can last longer than basic models.
Water Quality: If your water has a high level of contaminants or sediment, filters will clog and need replacing more frequently.
Water Usage: The more water you use, the faster the filter will reach its filtering capacity and require replacement.
On average, here are some general guidelines for the lifespan of common types of whole house water filters:
Sediment Pre-Filters: Every 2-6 months.
Carbon Filters: Every 6-12 months.
Reverse Osmosis Membranes: Every 1-2 years.
Water Softeners and Conditioners: These can last several years but may require maintenance or resin replacement.
It’s important to follow the manufacturer’s recommendations for filter replacement to ensure the best performance of your water filtration system. Regular maintenance and timely replacement of filters are crucial for maintaining water quality and prolonging the life of the filtration system.
Skincare Filters
Q: How long does this filter last? How do I know when to replace it?
A: One filter typically lasts for 2 months or 320 gallons, whichever comes first. Mark the date you install your filter, and when the time comes, simply replace it. However, the actual lifespan may vary depending on your local water conditions. If you notice a decline in water quality, it might be time to replace the filter.
Q: Can I install the water filter myself, or do I need a professional?
A: Yes, you can do it all by yourself with no need for professionals. Actually, replacing the filter is simple. Twist off the upper shell and remove the used filter. Then, screw in a new one.
Q: What contaminants does the water filter remove?
A: By means of ultrafiltration and high-quality activated carbon fiber, this filter can reduce 97% of chlorine, 99.9% of bacteria, rust and more impurities, providing you with clean, pure water for daily washing needs.